Know the right people


While onboarding to The Regis Company, I was shadowing my boss to meet existing clients. Entering the first client building, Kevin asked Dave, the security guard, about his golf game. At the second client, the front desk receptionist greeted him by name. He approached the desk and asked Megan about her family. He talked with Megan before filling out the registration paperwork.

In each of these instances, it only took about ~45 seconds. During this time, two people looked each other in the eyes, smiled, and interacted like humans.

Kevin treats each person with the same respect, regardless if they are the front desk receptionist, the security, or the CEO. With each interaction, I could see the happiness grow. He was increasing his good will with each person.

While I might not remember everyone’s names, Kevin taught me the importance of looking people in their eyes with a greeting or a question. The ticket takers on the train. The security people in my work building. The lady who cleans my office. Each person is doing their job and deserves equal respect.

Thank you, Kevin Himmel!

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